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FAQ -> Paid Webinars -> My event has been cancelled, but people have already paid. How can I ensure everyone gets a refund?
My event has been cancelled, but people have already paid. How can I ensure everyone gets a refund?
It is in your best interest not to make mass refunds for paid tickets and, if possible, not to cancel paid events. The commission paid to LiveWebinar is non-refundable, any refunds must be processed by the host of the event in the payment system they have connected to their account.